As a comprehensive digital mental wellness and holistic therapeutic platform, Clear MyMind commits to delivering superior service excellence ensuring maximum participant satisfaction. Through this commitment, Clear MyMind appointment modification and compensation framework offers extensive participant flexibility.
Appointment termination or modification requires minimum 12-hour advance notification. Any cancellations with less than 12 hours' notice are chargeable for the full session fee. Being unavailable for any session without informing us will also incur the full fee for the session you have booked.
Participants receive these available alternatives:
| Appointment Termination Schedule | More than 12 Hours of the Scheduled Session | Less than 12 hours of the Scheduled Session |
|---|---|---|
| Participant Compensation | Complete Refund in CMM digital account (e-wallet) or 100% Cash Refund | No Refund |
Clear MyMind provides participants convenient appointment rescheduling to alternative scheduling. Rescheduling requests process according to participant request timing relative to original appointment scheduling, detailed in the following framework.
| Appointment Reschedule Request | More than 12 Hours of the Scheduled Session | Less than 12 hours of the Scheduled Session |
|---|---|---|
| Participant Advantage | 100% Refund in CMM digital account (e-wallet) for Free Rescheduling | Fresh appointment booking required using available CMM digital account (e-wallet) account balance |
Participants may terminate appointments and request compensation through either methodology:
Refund value depends on termination timing as outlined below:
For terminations: More than 12 Hours of the Scheduled Session, participants have three available selections:
All Cash Refund to original payment method process within 3 business days. Bank-dependent processing durations may cause account crediting delays.
When appointments are terminated by Clear MyMind professionals, participants receive refund in CMM digital account (e-wallet), regardless of termination timing. This digital account refund can be utilized within validity periods to:
If due to an unforeseeable reason from Clear MyMind's end, a booked session is not completed in its entirety by the Clear MyMind expert, the user will be given a full or partial refund in CMM e-wallet to compensate for the lost session time. The compensation will be decided on how much session time is lost and is outlined in the table below:
| Appointment/Session Time Lost | Less than 30% of Session Time | 30% – 65% of Session Time | Greater than or equal to 65% of session time |
|---|---|---|---|
| Refund provided to the User | No Refund | 50% Appointment Fee refund in CMM digital account* | 100% Refund in CMM digital account* |
*Participants receive Refund in their CMM digital account (e-wallet), usable within validity periods to:
For multi-appointment bundles and appointments reserved through bundles, Clear MyMind provides participants flexibility to:
Clear MyMind provides participants convenient appointment rescheduling to alternative timing. Rescheduling requests process according to participant request timing relative to original appointment scheduling, detailed in the following framework:
| Appointment Reschedule Notification | More than 12 hours of the scheduled session | Less than 12 hours of the scheduled session |
|---|---|---|
| Appointment Status for Participant | 100% Refund in CMM digital account (e-wallet) for Free Rescheduling | Fresh appointment booking required using available CMM account balance |
When participants wish to terminate appointment reservations, provided compensation depends on termination timing as outlined below:
| Appointment Termination Schedule | More than 12 Hours of the Scheduled Session | Less than 12 hours of the Scheduled Session |
|---|---|---|
| Participant Compensation | Complete Refund in CMM digital account (e-wallet) or 100% Cash Refund* | No Refund* |
*This Refund is added to CMM digital account (e-wallet) and treated as unused balance within current account, available for fresh appointment bookings within bundle validity period. This refund is considered unused amount for bundle compensation calculations.
When appointments are terminated by Clear MyMind professionals, regardless of termination timing, refund is added to CMM digital account (e-wallet) and treated as unused balance within current account. This refund can be used for fresh appointment bookings within bundle validity period and is considered unused amount for bundle compensation calculations.
If unforeseen circumstances prevent complete appointment delivery by Clear MyMind professionals, participants receive full or partial compensations in CMM digital account (e-wallet) to compensate for lost appointment duration. Refund depends on lost appointment time amount, specified in the framework below:
| Appointment/Session Time Lost | Less than 30% of Session Time | 30% – 65% of Session Time | Greater than or equal to 65% of session time |
|---|---|---|---|
| Refund provided to the User | No Refund | 50% Appointment Fee refund in CMM digital account* | 100% Refund in CMM digital account* |
*This refund is added to CMM digital account (e-wallet) and treated as unused balance within current account, available for fresh appointment bookings within bundle validity period. This refund is considered unused amount for bundle compensation calculations.
For multiple sessions/package, sessions/bundle sessions, the user is billed for the session he availed, and the refund will be initiated only on the balance of sessions left. As the Package session/ Bundle sessions include charged and free sessions, the cost and refund on these sessions are made in a given manner.
For example, if the cost per session/basic price of a session/cost of a single session is, say, INR 500 OR INR 1,000, and if the user booked a 6+2 session package, the total cost of the package will be INR 3,000 OR INR 6,000. The first 06 sessions shall be billed at the rate of INR 500 per session OR INR 1000 per session along with 02 free sessions that are billed at zero cost/ along with 02 complimentary sessions.
Also, for instance, if a user booked a 6+2 session package and after availing 03 sessions wants to cancel/abort the session, the balance of sessions, or the remaining 03 sessions, will be refunded back to the digital account of the user. Hence he is charged for the 3 sessions that he availed only.
It is important to note that free sessions or complementary sessions can only be availed after all the paid sessions in a particular bundle have been completed. No claim will be entertained for the free sessions, and no refund will be applicable for free sessions.
Kindly note, this example uses a session fee of INR 500 or INR 1000 for reference. Actual refunds are subject to variation depending on the chosen therapist's fee and additional factors.
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