Clear MyMind demonstrates unwavering dedication to protecting user privacy through comprehensive data security protocols. This statement details our methodology for gathering, managing, and securing personal details throughout your service interaction.
We encourage thorough examination of this statement. Periodic revisions may occur, with notifications appearing on this location. Regular review ensures awareness of current privacy protocols.
Should any provision contradict local regulations in your jurisdiction, discontinue website and service usage immediately.
“Clear MyMind," " clearmymind.com," "CMM," "Organization," "we," "us," "our," or "Provider" designates Clear MyMind as the primary service entity.
"Individual," "participant," "you," "your," or "account holder" identifies persons accessing our platform and engaging our services.
"Counselor," "therapeutic specialist," "mental wellness expert," "advisor," "clinical professional," or equivalent terminology identifies qualified individuals delivering therapeutic interventions.
Describes circumstances beyond reasonable control preventing obligation fulfillment under this agreement.
Involves creating user credentials for platform access.
Represents the technological infrastructure enabling service delivery.
Designates our web-based system for professional consultation access.
Website access, information provision, feature utilization, or payment processing to Clear MyMind constitutes agreement to data handling practices outlined herein.
Information sharing and Privacy Statement acceptance grants authorization for communication via telephone, messaging, or electronic mail regarding service explanations and technical assistance.
Information provision remains entirely voluntary. Declining to share specific details or revoking authorization requires written notification to: support@clearmymind.com.
Refusing information provision or withdrawing authorization may limit service delivery capabilities and restrict platform access.
Service engagement may involve gathering diverse information categories: complete identification, telephone details, gender specification, professional background, regional location, individual interests, payment information, electronic addresses, physical addresses, web information, and detailed health records (provider history, consultation purposes, physical/psychological wellness status, medical chronicles, plus supplementary clinical details enabling therapists to comprehend conditions and customize therapeutic interventions).
Electronic correspondence, facsimile transmission, video communication, telephone interaction, or postal correspondence may result in Personal Information collection.
Information gathering primarily ensures secure, seamless, effective, and personalized engagement. Data collection facilitates account establishment and professional interaction profiles. Information withholding remains optional through non-registration or avoiding features requiring personal data. Account settings allow certain information modifications.
Treatment professionals utilize information for enhanced condition evaluation and appropriate therapeutic service delivery. Personal details remain protected with designated providers, typically avoiding sharing with additional providers. Occasional collaboration for diagnostic improvement and session personalization may occur, involving minimal essential information sharing.
Privacy and security maintenance represents our fundamental commitment. Communication cessation options include 'Unsubscribe' selection or profile phone number removal.
Sensitive personal details like ethnicity, intimate orientation, political viewpoints, or spiritual beliefs are never requested. Identification documentation including passports, PAN cards, or Aadhar cards remains unnecessary. Pre-session submission may include contact details and discussion topics. Administrative personnel and selected therapists exclusively access this information.
Clear MyMind guarantees accurate essential information collection. Electronic addresses serve as primary booking and session contact methods. Instant messaging, video, or telephone counseling involves contact exclusively through messenger or phone during pre-arranged session periods upon request.
Designated therapists may maintain session timing records for organizational requirements. Therapist-held information, including booking specifics like dates and times accessible to administrators via booking calendars, undergoes deletion within 6 months.
Information changes, updates, corrections, or processing concerns warrant communication to: support@clearmymind.com for reasonable implementation within appropriate timeframes. Profile-stored information allows direct website updates.
Specific information, including online assessment responses, cannot undergo modification or deletion post-submission. Record removal requests can be sent to: support@clearmymind.com & we will attempt to accommodate your request if we do not have any legal obligation to retain such information.
Legal obligations may require certain information retention for record-keeping (payment histories, feedback, etc.), with residual information potentially remaining in databases despite deletion efforts.
Collected personal information unrelated to therapeutic service receipt includes:
Individual identification and contact; Service navigation facilitation; Service and billing issue resolution via telephone, mobile, or electronic communication; Appointment scheduling support, reminder provision for upcoming or follow-up appointments, and cancellation notifications; Technical issue resolution; Additional information, product, service, and newsletter provision; Error, fraud, and criminal activity detection and prevention; Enhanced user need and interest understanding; Experience personalization; Legal disclosure requirements; Website improvement for enhanced service; Customer service response enhancement; Contest, promotion, survey, or site feature management; Transaction processing efficiency.
Protected health information ("PHI") privacy and integrity receives consistent maintenance. PHI represents identifiable information regarding:
(a) Past, present, or future physical or mental wellness conditions; (b) Healthcare service provision; (c) Past, present, or future healthcare service payment.
Service delivery involves PHI record receipt and creation, with usage supporting appointment scheduling, upcoming or follow-up appointment reminders, cancellation notifications, therapist-provided healthcare service billing, service delivery improvement surveys, management and administrative activities, and additional privacy policy applications.
Website usage triggers automatic server or third-party server recording of browser-transmitted information ("Activity Records"). Activity Records may encompass computer specifications, Internet Protocol ("IP") addresses, browser types, pre-service webpage visits, visited website and service pages, page duration, service search information, access timestamps, and additional statistics. Information usage supports trend monitoring and analysis, site administration, user movement tracking, broad demographic information gathering for aggregate usage, user-friendliness enhancement, and service customization for improved need fulfillment.
"Digital tracking files" facilitate information collection. These small data files transfer to computer hard drives for record-keeping. Persistent tracking files may save user credentials for future service access. Session identification tracking files enable specific service features, enhance site interaction understanding, and monitor aggregate site usage plus web traffic routing. Unlike persistent versions, session tracking files delete upon service logout and browser closure. Third-party collaboration may involve tracking file placement or reading for user experience improvement. Third-party service usage through our website constitutes consent to their privacy policies and terms, with Clear MyMind liability exclusion for resulting issues.
Browser configuration can prevent tracking file acceptance or prompt before acceptance from visited websites. However, tracking file rejection may prevent complete site feature or functionality access.
Our website may feature connections to external websites ("Connected Sites"). Connected sites remain outside our control. We bear no responsibility for connected site content, including contained links, or connected site changes or updates.
User transmissions from connected sites remain outside our responsibility. Connection provision serves convenience purposes exclusively, with connection inclusion avoiding connected site endorsement or operator/owner association implications.
Connected site access subjects users to respective terms of use, privacy policies, and additional policies. Users acknowledge and agree that we bear no responsibility or liability, directly or indirectly, for damage or loss caused or allegedly caused by connected site content, advertising, products, services, or materials usage or reliance, or contained errors, defamatory content, libel, slander, omissions, falsehoods, obscene content, pornographic material, or profanity.
Administrative, physical, and technical safeguards protect and secure controlled information from unauthorized access, usage, and disclosure. Personal Information collection, maintenance, access, usage, or disclosure employs systems and processes consistent with information privacy and security industry standards. Online video sessions avoid recording.
Despite security protocols, Personal information posting in forums, comments, or publicly accessible website areas receives strong discouragement.
Clear MyMind maintains rigorous confidentiality for personal consultation information disclosure. Personal consultation information sharing remains confidential, with specific confidentiality breach exceptions.
Confidentiality breaches occur when:
Professionals or Clear MyMind identify significant/real/imminent threats or risks to health, safety, or life affecting you or others including the public;
Legal requirements mandate authority disclosure;
Beyond outlined reasons, Clear MyMind personal information sharing requires explicit oral or written permission via email/letter/fax. All Clear MyMind staff members and contracted third-parties, including professionals, employees, contracted professionals, or trainees, must follow confidentiality policies.
Clear MyMind avoids selling or trading personal information (including PHI) to external parties without advance notification. Website hosting partners and business, or service assistance parties remain exempt, provided confidentiality agreement compliance. Information release may occur when appropriate for legal compliance, site policy enforcement, or rights, property, or safety protection for ourselves or others.
Non-personally identifiable visitor information may undergo external party provision for marketing, advertising, or additional purposes.
Services avoid targeting individuals under 18 years. We consciously prevent underage independent service participation.
Clear MyMind reserves modification or removal rights for privacy statement portions without third-party notice or liability. Significant personal information treatment or privacy statement changes warrant website notices or email notifications for changed term review before continued website usage. Change objections and discontinued website usage warrant account deactivation contact. Unless specified otherwise, current privacy statements apply to all Clear MyMind information regarding you and your account. Website service usage or website access following change notices or website publication constitutes changed term consent.
Information Technology Act, 2000 compliance and associated rules establish Clear MyMind Issue Resolution Forum for user complaint management.
Service dissatisfaction warrants contact with Issue Resolution Officer at: support@clearmymind.com
Time-bound responses not exceeding one month from complaint submission receive assurance.
Clear MyMind jurisdictional policies demonstrate Indian law accordance and compliance. User and Clear MyMind disputes regarding policy matters, including term interpretation, submit to Bhopal-India court exclusive jurisdiction.
Registered Address: 3rd Floor, Project Office, People’s Mall, Ayodhya Bypass Road, Bhanpur, Bhopal-462037
E-mail: support@clearmymind.com
Compassionate, confidential therapy supporting your growth, healing, and mental well-being journey.
